RETURN POLICY

Items must be returned within 30 days of the purchase date.
All items must be unworn and unwashed, with any original tags attached.
All intimates, swimwear, jewelry, belts, hats, hair accessories, backpacks, eyewear, scarves, handbags, keychains, and iPhone cases are final sale.
All discounted items are final sale.
Refunds must be refunded to the original payment method. If that is unavailable, we will email you an electronic gift card.
You are responsible for the return shipping, and all shipping charges are non-refundable.
We do not accept exchanges.

RETURN INSTRUCTIONS

Please follow the instructions on the invoice included with your package. List on the form what items you are returning, and mail them to this address:

HEAT Returns

Order#

849 Spectrum Center Dr.

Irvine, California 92618

RETURN PROCESS

Once we have received the return, we will process it within 7 days. Your refund will be credited back to the original method of payment used to place the order. If that is unavailable then you will be refunded with an electronic gift card. Returns over the 30-day limit will get an electronic gift card. Refunds may take an additional 5-7 days depending on your bank. We will email you the email your order was placed with notifying you when we process your refund.

STORES

We do not accept returns for items purchased in our stores. Please refer to the return policy printed on your receipt for any store purchases.